Got a question? We've got answers to some of your frequently asked questions.
Shipping
Is shipping free?
Yes!
We also offer Expedited and Priority shipping options so you get your order even faster.When will I get my order?
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
How do you calculate Expedited and Priority shipping?
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Method |
Estimated Delivery Time (Business Days) |
Shipment Cost |
| Standard | 4-5 | Free |
| Expedited | 2 | $9.99 |
| Priority | 1 | $15.99 |
| Standard (Alaska & Hawaii) | 4-7 | Same as above |
| Expedited (Alaska & Hawaii) | 2-5 | Same as above |
| Priority (Alaska & Hawaii) | 1-4 | Same as above |
| American Samoa, Guam, Northern Mariana Islands,Marshall Islands, Federated States of Micronesia, Palau, US Virgin Islands |
Standard 4-7 Priority 1-4 |
Same as above |
Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
Sports Team Accessories ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
How do I track my order?
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
My product is damaged, what should I do?
Do you ship internationally?
Payment
What Payment Methods Are Accepted?
- Most major credit cards
- Amazon Pay
- Apple Pay
- Paypal
- Google Pay
- Facebook Pay
- Shop Pay
Returns
Can I return my item(s) for a refund?
We're sorry the item isn't working out for you!
- Items shipped from Sports Team Accessories can be returned within 30 days of receipt of shipment.
- To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@sportsteamaccessories.com.
ExchangesWe only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@sportsteamaccessories.com and send your item to:
-
3652 Woodtrail SW, Decatur, AL, 35603, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
Shipping
To return your product, you should mail your product to: 3652 Woodtrail SW, Decatur, AL, 35603, United States.